Frequently Asked Questions

ARE YOU ALSO SHIPPING ABROAD ?

Of course, we ship all over the world with particle tracking.

HOW MUCH DOES SHIPPING COST ?

The delivery is free of charge only for a certain period, otherwise it is 4,90$

WHAT ARE THE PREPARATION AND SHIPPING TIMES ?

Orders are shipped within 48 hours, the delivery time is 2 weeks but may be longer due to this period of COVID-19.

HOW CAN I CHECK THE STATUS OF MY ORDER ?

After placing an order, it is sent as soon as possible to one of our shipping centers, from where your item will be shipped. All our packages are tracked with the official website Parcelsapp

We will send you a confirmation email as soon as your package is sent. You can then check the delivery status on our website in the "Track my order" tab with your e-mail address and order number.

HOW TO PLACE AN ORDER ?

Simply choose the items and click on the "ADD TO CART" button, repeat for each item, then go to the cart and follow the steps to complete the order until payment is received. We will prepare it and send you an order confirmation email.

WHICH PAYMENT METHODS DO YOU ACCEPT ?

We accept Visa and Mastercard. We do not accept checks or transfers.

IS PAYMENT SECURE ?

Absolutely, our shop is completely secure and we have an SSL encryption system to protect your personal and confidential data. We use the secure payment system Stripe.

I HAVEN'T RECEIVED MY ORDER YET, WHAT CAN I DO ?

Have you received the shipping confirmation of your order? If your order has been sent for more than 5 weeks, please contact us with your order number, we will start an investigation and answer you within 48 hours.

I ORDERED SEVERAL ITEMS AND ONLY RECEIVED PART OF MY ORDER, IS THAT NORMAL ?

Yes, that's completely normal. To reduce the waiting time as much as possible, we ship all items separately as soon as they are ready for shipment. The rest of your order should arrive in the next few days.

I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO ?

I'm sorry, unfortunately this can happen. Please contact us explaining the problem and attaching a photo as proof, we will do our best to find a solution.

WHAT ARE THE CONDITIONS TO BENEFIT FROM THE "SATISFIED OR REFUNDED" GUARANTEE ?

In order to benefit from the "Satisfaction or Refund" guarantee, you must present yourself within 14 days of receiving your order, contact us before any return to follow the procedure indicated and return the product to us in its original condition and packaging.

IN WHICH CASES WILL I NOT BE REFUNDED ?

If the product has been used and is therefore not resaleable in its condition.
If the shipment has not reached its destination due to an error in the delivery address indicated at the time of ordering.
If the return process has not been respected.
For more information, please refer to the returns page.